Frequently Asked Questions
Answers to all your questions at tk665
Deposits, withdrawals, betting markets, and customer support — everything you want to know about tk665, all in one place.
Whether you are new to tk665 or a regular player, it is natural to have questions about your account, payments, betting, or support. In this FAQ page we have provided clear and detailed answers to the most frequently asked questions. From customer support to deposits, withdrawals, and BPL betting markets — reliable information on every topic is laid out here. If you cannot find the answer to a question, contact us on live chat — we are always here to help.
Frequently Asked Questions
Customer Support
tk665 has two support channels — live chat and email.
Log in to the site and open the live chat window on any page, or send a detailed message to [email protected].
Both channels offer support in Bengali and English.
Yes, tk665 customer support is active 24 hours a day, 7 days a week.
During Eid holidays, BPL match nights, or early mornings — send a message on live chat at any time and a team representative
will be ready to resolve your issue.
To get a faster resolution, have a few details ready in advance: the mobile number or
email address registered to your tk665 account, the transaction reference number (if the issue is payment-related), and a brief
description of the problem. This makes it easier for the support team to verify your identity and take action quickly.
The tk665 support team can communicate in both Bengali and English. Write in whichever language you are comfortable
with — the team representative will reply in that same language. If you ask in Bengali, you will get support in Bengali,
no problem.
When emailing [email protected], clearly state the type of issue in the subject line (for example: "withdrawal issue"
or "bonus not credited"). Include your account details and a description of the problem in the body of the email. For an immediate
resolution, live chat is the most effective option.
How to Deposit
tk665 currently supports deposits via four mobile banking methods: bKash, Nagad, Rocket, and Upay.
Each method is fast, secure, and easy to use from Bangladesh. Choose whichever you are comfortable with — the process is nearly the same.
The minimum deposit amount across all payment methods is ৳100. That means you can get started with just ৳100 via bKash, Nagad, Rocket, or Upay — with any of these
methods. There is no barrier to enjoying gaming on tk665 even on a small budget.
Log in to tk665, go to the deposit section, and select bKash as the payment method. Send the amount to the
bKash number provided and submit the transaction ID. Your balance will be credited to your account within a few minutes.
To be sure, verify the number from the latest tk665 payment page.
Yes, the steps for depositing via Nagad are the same. Select Nagad in the deposit section, send money to the designated number,
and submit the transaction ID. You can start from a minimum of ৳100, and a successful deposit
is usually reflected in your account quickly.
tk665 does not charge any deposit fees. However, bKash, Nagad, Rocket, or Upay may apply their own send money or cash-out
charges — this depends entirely on the mobile operator's own policies.
It is a good idea to check the charge details in your mobile banking app before making a deposit.
Withdrawal Questions
A standard withdrawal at tk665 is processed within 15 minutes to 2 hours. This timeframe applies to all methods — bKash, Nagad, Rocket, and
Upay. However, if account verification or additional security checks are required, it may take a bit longer.
The minimum withdrawal amount across all mobile banking methods is ৳500. So before submitting a withdrawal request,
make sure your account balance is at least ৳500. If it is below that, the system will not
accept the request.
A "Pending" status means your request is being processed. It is usually completed within 15 minutes to 2 hours.
If it is still pending after 2 hours, contact us via live chat or at [email protected] with your transaction
ID — the support team will take action promptly.
Yes, withdrawals at tk665 can be made any time, 7 days a week. 2 AM or Friday — the time is no
obstacle. The processing timeframe (15 minutes to 2 hours) applies on holidays as well. However, if a specific
mobile banking service has its own maintenance window, that may have an effect.
Yes, but you must meet the wagering requirement before withdrawing bonus funds. For example, if you
deposit ৳1,000 and receive a ৳1,000 bonus, you need to place a total of 15x that ৳1,000 bonus — meaning ৳15,000
in total bets — before you can withdraw winnings from the bonus. Wagering is calculated only on the bonus amount.
BPL & International Matches
tk665 offers a variety of markets for BPL, T20 World Cup, and international matches — such as match winner,
innings total, first over runs, toss winner, top batter or bowler, and runs in a specific over.
For example, in a Bangladesh vs India match, you can bet on the match winner or runs in a specific session.
Yes, tk665 has in-play or live betting available. You can place bets on selected markets even after a match has started. Odds keep changing according to the match situation, so making the right call at the right moment is what makes live betting fun. Visit the cricket page to learn more.
Decimal odds are easy to understand. If the odds are 2.50, multiply your stake by 2.50 to find your total return. For example: if you win a ৳100 bet at odds of 2.50, you get ৳250 (including your original ৳100 stake). The higher the odds, the higher the risk — but also the higher the potential payout.
At tk665, along with cricket, you can also find betting markets for football (including the FIFA World Cup and various leagues), kabaddi, and other popular sports. Our sports betting section is built with Bangladeshi sports fans in mind. New events are added regularly.
If a match is abandoned or declared no-result due to rain or any other reason, the stake is generally refunded (settled as void). However, the terms for specific markets may differ. If a match ends before the required overs are completed, check the detailed settlement rules on the betting page or contact our support team.
Yes, tk665 offers betting on IPL, ICC T20 World Cup, and other international cricket tournaments. Various markets are also available for Bangladesh Tigers matches. Log in to the site and go to the cricket section to see the latest available events.
Still have questions?
Our support team is always ready. Chat with us directly via live chat or send us your query by email — we'll reply in Bengali.
Log in to tk665Live chat support
24/7 active — in Bengali and English
Email support